VoIP telephony
Migration and deployment of IP telephony for head offices, branches and remote sites. IP handsets, softphones and integration with existing data networks, with guaranteed quality of service for voice.
IT Solutions
Enterprise communication, fully under control
IP telephony, IPBX/PABX systems, call centers and customer-interaction tools — a complete offering for organisations that cannot afford a dropped line.
Enterprise communications that support the business
Whether for a head office, a call center or a branch network, telephony remains a critical business tool. Telepac Technology designs, deploys and maintains robust, interoperable and scalable enterprise telephony solutions.
Our offering covers IP telephony, PABX/IPBX switching systems and call centers with automatic distribution, together with two proprietary tools — Eagle for traffic tracking and call accounting, and PowerLog for call recording — giving management the oversight and compliance capabilities usually reserved for large operators.
Our capabilities
Six complementary building blocks, deployable separately or as a unified platform.
IPBX / PABX systems
Supply, installation and commissioning of IPBX and hybrid PABX switching systems. Redundant architectures, multi-site interconnection and integration with carriers via SIP trunks or T0/T2 links.
Call centers
Design and deployment of call-center platforms: agent stations, real-time supervision, greeting scripts, activity reporting and integration with the company's CRM tools.
Automatic call distribution (ACD)
Intelligent routing of inbound calls by agent skill, queue or time of day, to reduce wait times and balance load between teams.
Eagle — traffic tracking & call accounting
Telepac's call-accounting solution: collection of call detail records (CDR), traffic analysis by extension or department, and generation of precise internal billing reports for telephony cost control.
PowerLog — call recording
Telepac's call-recording solution for regulatory compliance, quality monitoring and dispute resolution. Secure archiving, criteria-based search and fast retrieval of recordings on request.
Why Telepac Technology
An offering built for organisations where communication cannot stop.
Full integration
Telephony, call center, accounting and recording on one coherent platform.
Compliance & traceability
Tools designed to meet internal-control and dispute-resolution requirements.
Guaranteed continuity
Redundant architectures and maintenance contracts for maximum uptime.
Partners & certifications
We work in partnership with recognised manufacturers and integrators, according to the requirements of each project.