IT Solutions

Measure and trace your organisation’s communications

Two solutions built by Telepac Technology: Eagle for traffic tracking and call accounting, PowerLog for call recording.

What your communications cost, and what was said

An organisation that makes a lot of calls eventually loses track of what that traffic costs — and of what was said on the day a dispute arises. The switches already produce every piece of data needed; it still has to be collected, kept and retrieved.

That is what our two solutions do. They sit on top of the existing telephony infrastructure, whatever its make, without replacing it — and give management the oversight and compliance capabilities usually reserved for large operators.

Our solutions

Two independent tools, usable separately or together.

Eagle

Traffic tracking & call accounting

Eagle continuously collects the call detail records produced by your switches, processes them and turns them into usable reports. Management finally knows which extensions, departments and sites consume what — and can bill internally on figures nobody disputes.

Automatic collection of call detail records (CDR)
Traffic analysis by extension, department or site
Internal billing and cross-charging to business units
Periodic reports and alerts on threshold breaches
Detection of abnormal usage and costly destinations

PowerLog

Call recording

PowerLog records calls and keeps them securely, with multi-criteria search that retrieves a specific call in seconds. Evidence for disputes, quality control for customer-facing teams, and compliance for regulated activities.

Recording of inbound and outbound calls
Secure, time-stamped archiving
Search by date, extension, number or duration
Playback and export of recordings
Audit trail of who accessed which recording

Why Telepac Technology

Solutions we write ourselves, and support ourselves.

Vendor compatibility

Eagle and PowerLog connect to the switches already in place, without replacing the existing telephony infrastructure.

Compliance & traceability

Tools designed to meet internal-control, evidence and dispute-resolution requirements.

Vendor and integrator

Support comes from the team that wrote the software: changes, fixes and training with no intermediary.

Partners & certifications

We work in partnership with recognised manufacturers and integrators, according to the requirements of each project.